• 2018-12-10 15:01 (GMT+8)

FAQ

1. Age requirement

WeclubOnline Customers must be at least 18 years old and above and agree to abide by the terms and conditions imposed.

2. How to open an account with WeclubOnline?

Go to "Join Now" at the home page of WeclubOnline website and you will be brought to the "Registration" page.

Please fill in the following fields :

  • Name - Please provide your name as per NRIC. It is important for payment/banking verification purpose.
  • Date of Birth - Please enter a valid date for verification.
  • Email address - To alert you of any important account management notice, product announcement and promotion information. Please ensure that you provide a valid email address that is only accessible by you.
  • Contact Number - Please provide a valid contact number for better assistance and for your account safety.
  • Username - Your unique identifier when logging into your account
  • Password - Not case sensitive, must be between 8 to 10 characters and contains letters and numbers. You are responsible to keep your online password confidential.

3. Forget username or password ?

You can use our retrieval system to obtain the username to access your account by email to us at cs.WeclubOnlineclub@gmail.com or contact our Customer Service Officer via live chat.

To retrieve password, you can click on "Forgot Password" and fill in particular details accordingly. Your password will be reset and send via email.

4. What is the supported currencies ?

MYR-Ringgit Malaysia

5. How to withdraw?

Click on the "Withdrawal" section and fill in the amount that you want to withdraw. Your bank account name must be the same as the name registered with WeclubOnline.

Upon approval, your money will be transferred to your bank account via local bank transfer within specific time.

Click here for more information.

6. Is my personal information secure?

WeclubOnline will not disclose your personal information to any third party. Your personal details are confidential and we will ensure that there are secured all the time.

7. What is the meaning of Wallets in WeclubOnline?

There are 2 main categories of Wallets as follow :-

i. Main Wallet

All deposit go in your Main wallet, which can be used to bet on games, simply withdraw or transfer to Product Wallet to fund betting transactions.


ii. Product Wallet

Amount shown in Product Wallet is available for betting for the following respective gaming products :

  • Sports Book
  • Live Casino
  • Slot Games
  • 4D Lottery

Every member will be able to transfer fund from "Main Wallet" to any selected "Product Wallet" or from one "Product Wallet" to another "Product Wallet".